Email contact@outskirtsbesties.com with your order number and the reason for your request. We’ll review the details and provide return or exchange instructions.
Personalized and customized items are final sale and cannot be returned or exchanged, unless there is a defect or a mistake on our part. If there’s an issue with your order, please contact us and we’ll do our best to make it right.
How do I start a return or exchange?
Are personalized items returnable?
Yes. Visit our Custom Orders page or contact us with the product type, wording or name, preferred colors or design style, and any helpful inspiration. We’ll review your request and follow up with the next steps.
Can I place a custom order?
Eligible, non-personalized items may be returned within 14 days of delivery in their original, unused condition. Customers are responsible for return shipping unless the item arrived damaged or we made an error with your order.
What is your return policy?
Available shipping methods and rates are shown at checkout based on your location and order. Most orders arrive within the estimated delivery window provided at checkout, but shipping times may vary depending on the carrier and season.
How long does shipping take?
Ready-to-ship items are typically processed within 2–3 business days. Custom and personalized orders may take a bit longer depending on design and volume, but we always work to get your order out as quickly as possible.