Shipping & Returns
What to expect
Order Processing
Shipping Options
Delivery & Tracking
Ready-to-ship items are typically processed within 2–3 business days. Custom and personalized orders may take a bit longer depending on design and volume, but we always work to get your order out as quickly as possible.
We ship throughout the United States. Available shipping methods and rates are shown at checkout based on your location and order, and most packages arrive within the estimated delivery window provided at checkout.
You’ll receive an email when your order ships, including tracking information if available. Please allow a short time for tracking updates to appear after your package has been scanned by the carrier.
Return Details
Simple, fair, and easy to follow
Returns
Exchanges
Start a Return
Eligible, non-personalized items may be returned within 14 days of delivery in their original, unused condition. Customers are responsible for return shipping unless the item arrived damaged or we made an error with your order.
Eligible items may be exchanged for another available item of equal or greater value. If the new item costs more, you’ll be responsible for paying the difference before we ship your exchange.
Email contact@outskirtsbesties.com with your order number, the item you’d like to return or exchange, and the reason. We’ll reply with next steps and return instructions.
Before & After Delivery
Helpful reminders
Address Changes
Delays, Loss or Damage
Important Notes
Double-check your shipping address before placing your order. If you notice a mistake after ordering, contact us as soon as possible—address changes may not be possible once your package has been processed or shipped.
If your order arrives damaged, incorrect, or appears lost in transit, email contact@outskirtsbesties.com with your order number and photos if applicable. We’ll work with you and the carrier to review the issue and find a solution.
Original shipping charges are non-refundable unless we made an error with your order. Once a package has been handed to the carrier, delivery times and delays are outside of our direct control, but we’re always happy to help you track your shipment.